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Location
Erbil, Iraq
5Languages with full RTL
19+Currencies supported
24/7Live balances & access
100%Web-based, no install
FAQ

Frequently asked questions

Everything you need to know about Sarrafi.

What is Sarrafi?

Sarrafi is a complete money-exchange platform: live multi-currency rates, branches, cashiers, customer balances, bank cards, HR and online payments — all in one place.

Which currencies are supported?

You can add unlimited currencies with a base currency and automatic, base-aware conversion between any pair.

Is my data secure?

Yes. Each business is isolated, access is role-based, and every transaction has a full audit trail.

Can I manage multiple branches?

Absolutely. Manage unlimited branches and cashiers with live balances, transfers and debt tracking for each.

How do I pay for a subscription?

Subscriptions are paid securely online through Wayl. Choose a plan, pay, and your dashboard activates instantly.

Does it work in Kurdish and Arabic?

Yes — the platform fully supports Kurdish, Arabic, Persian, Turkish and English, with complete right-to-left layouts.

Can cashiers have their own moneybox?

Yes. Each cashier gets a dedicated moneybox with deposits, withdrawals and a live balance you can audit anytime.

How does profit calculation work?

You set buy/sell profit rates per currency and Sarrafi calculates your gain automatically on every exchange.

Can I print customer statements?

Yes. Generate printable, date-ranged statements with opening and closing balances for any customer.

Is there a mobile version?

Sarrafi is fully web-based and responsive, so it works on desktop, tablet and phone without installing anything.

Can I track debts between branches?

Yes. Branch and cashier debts are tracked and automatically netted across currencies.

Do you support bank card commissions?

Yes. Card deposits and withdrawals include configurable commission handling out of the box.

How fast can I get started?

Most exchanges are up and running the same day — create an account, set your base currency and add your team.

Can I set user roles and permissions?

Yes. Role-based access lets each team member see only what they should.

Is my money data backed up?

Yes. Your data is cloud-hosted, always online and automatically backed up.

Can I export my records?

Yes. Export your records whenever you need for accounting or auditing.

Do you offer customer support?

Yes. Our team is available to help you onboard and resolve any question quickly.

Can two non-base currencies be exchanged?

Yes. Sarrafi divides by the first rate then multiplies by the second — automatically and accurately.

Is there a trial?

Yes. You can explore the platform before committing — contact us to get started.

Can I manage salaries and advances?

Yes. The HR module covers salaries, advances, bonuses, overtime and absences in one place.

Will it fit my existing workflow?

Sarrafi is built around how sarrafs actually work, so it fits your daily flow with minimal change.

How do exchange rates update?

You control your rates per currency, and changes apply live across every branch and cashier.

Can I see live balances at any time?

Yes. Every moneybox shows a real-time balance per currency, branch and cashier.

Does it support multiple users at once?

Yes. Your whole team can work at the same time, each with their own role and view.

Can I record honest-customer transactions?

Yes. Track trusted-customer balances, exchanges and statements with full history.

Can I customize commissions per service?

Yes. Set flexible commission rules for card and transfer operations.

Is training required to use it?

No. The interface is clean and in your language, so teams learn it in a day.

Can I run reports per branch?

Yes. Generate clear reports per branch, per currency and per period.

What happens to my data if I leave?

Your data is yours. You can export everything before closing your account.

Can I use it for a single small shop?

Absolutely. Sarrafi scales from a single counter to a large multi-branch network.